Shipping policy
Last updated: October 27, 2026
Thank you for shopping with JOLLYPOOCH. This policy explains how we ship your order, what to expect after your purchase, and important information about delivery.
Order Processing
Orders are processed within 1–3 business days after your purchase is completed, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.
Please note that order processing time is separate from shipping time.
Shipping Methods & Delivery Times
We currently offer worldwide shipping.
Estimated delivery times:
Worldwide Shipping: 4–8 business days
Delivery times are estimates and are not guaranteed. Delivery timeframes begin once your order has shipped and may be affected by factors outside of our control, including carrier delays, weather conditions, customs processing, holidays, or other unexpected events.
Shipping Costs
Shipping costs, if applicable, are calculated at checkout based on your destination, order details, and available shipping options.
Any available free shipping promotions will be displayed during checkout.
Order Tracking
Once your order ships, we will send you a shipping confirmation email with your tracking number and tracking link, if applicable.
Please note that tracking information may take some time to update after your order has been shipped.
Shipping Destinations
JOLLYPOOCH ships worldwide.
For international orders, customs duties, import taxes, fees, or other charges may apply depending on your country's regulations. Customers are responsible for any applicable charges unless otherwise stated.
Customs processing times may cause delays that are outside of JOLLYPOOCH’s control.
Address Accuracy
Please carefully review your shipping information before completing your purchase.
If you need to update your shipping address, please contact us as soon as possible at hello.jollypooch@gmail.com. We will do our best to assist with changes before your order is shipped.
Once an order has been shipped, we may not be able to modify the delivery address.
Lost, Damaged, or Delayed Packages
If your order arrives damaged, appears to be lost, or experiences an unexpected delay, please contact us at hello.jollypooch@gmail.com.
We will review the situation and work with you to provide assistance whenever possible.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We may be able to accommodate requests before your order is processed and shipped. Once your order has been shipped, we are unable to modify or cancel the shipment.
Any approved refunds for cancelled orders will be processed to the original payment method.
Questions?
If you have any questions about shipping, please contact our team at: